Who would’ve thought a little fast-food restaurant serving chicken sandwiches would become a global, industry-leading powerhouse known for its customer service? That’s right, Chick-fil-A’s success isn’t just a result of their delicious food. David Salyers, creator of Spark and former vice president of marketing, growth and hospitality at Chick-fil-A, reveals the company’s competitive advantage: their culture. From hiring to team building to finding a mentor, David gives us a behind-the-scenes look—based on his 37 years of service—at the leadership principles that guide Chick-fil-A and made it a multibillion-dollar company that truly puts people first.
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